At LUXORIA, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement within the eligible return period shown for your order. Please contact our support team as soon as possible and include your order number along with clear photos of the product and its packaging to help us process your request quickly.
To be eligible for a return, the product must be unused, in its original condition, and returned with all original packaging, accessories, manuals, and tags (if applicable). Products that have been used, damaged after delivery, or returned without their original packaging may not qualify for a refund or replacement.
Once your returned item is received and inspected, we will notify you of the status of your request. If approved, your refund will be processed to your original payment method or according to the payment option used at the time of purchase. Refund processing times may vary depending on your bank or payment provider.
If you have any questions regarding returns or refunds, our customer support team is here to help.
📧 Email: luxoria.store98@gmail.com
📞 Phone: +91 8733021246